Panasonic, Improve and improve operability to help you renew your membership -based site apps | Creatorzine "Creatorzine" for creators working in companies

　Panasonic is a smartphone application for smartphones on the company's home appliance product, which has been renewed content configuration and screen design, expanding the support information of home appliances that are useful for living, and immediately expands the information you want to know.The operability has been improved by reviewing the main menu that is always displayed so that it can be reached.

　The app starts in March 2016 and provides My Home Appliance Information Pages, which can read the support information of registered products by reading the QR code of the main home appliance products by taking advantage of the characteristics of the app.。On the other hand, home appliances such as air conditioners, washing machines, refrigerators, robot vacuum cleaners, and microwave ovens are becoming IoT.

　In the same renewal, in addition to providing information on how to use it according to the registered home appliances, in the case of IoT home appliances, the use of home appliances in detail according to the usage status, etc.Notify the information on the app and strengthen the support of the product.

　In addition, a new "consultation now" is set up in the main menu that is always displayed, and it is possible to immediately contact us, repair consultation, and replace the replacement from any level.It is now possible to use the chatbot used on the audio input and the website.In addition, how to use registered home appliances and support information can be viewed from "My Home Appliance", and "My Page" has a favorite function, and it is easy to reach the information you want to know and improve operability.In addition, login with social IDs is possible to the app.

　In the fall of 2021, the company aims to make a single sign -on that can log in to equipment apps with the login ID and PW of the app.As a result, it is said that the app that is the main device application, useful information for living, and product support information, will be logged in, and the usability will be further improved.

Renewal point

　The content configuration and screen design have been renewed, and the operability has been improved by expanding use of useful information by using home appliances, and reviewing the main menu that is always displayed so that you can quickly reach what you want to know.

機器ログに基づいたくらしに役立つ使い方の提案やメンテナンス情報などの提供を開始

　Until now, for one month after product registration, we have been notified of basic usage several times by email and application push notifications.This time, IoT home appliances are more detailed after one month, and in combination with season, purchase time, usage status, etc., we will inform you of how to use each unit and maintenance information.For example, if you have an air conditioner, you will introduce how to use the dehumidifying mode if the indoor humidity is high during the rainy season.In addition, it is informed of how to replace consumables that are easy to forget and care for cleaning.

「今すぐ相談」を新設　音声入力やチャット形式も採用

　Until now, the supported options for registered home appliances have been in a deep hierarchy.This time, we will always set up a “consultation now” on the menu, and it is possible to make product inquiries, repair consultations, and replace consultation immediately from any level.You can consult with voice input as well as input input, introduce chatbots used on the website, and respond quickly in AI chat format.

登録している家電に関する情報を「マイ家電」に集約

　Review the arrangement of information menus such as instruction manuals, consumables information, frequently asked questions, and especially the commonly used instruction manuals are placed in an easy -to -understand position.We also display how to use it and maintenance information on the home screen, and aggregate various information about registered home appliances.

「マイページ」にお気に入り機能を追加

　Build your favorite on your page and always reach your favorite information.The information that is useful for registration with your favorite button is displayed on My Page and can be confirmed.

ソーシャルアカウントのIDでのログインが可能に

　The app was able to register and log in with the email address and password, but this time it was possible to log in with the social accounts used.

そのほか アプリ限定の新コンテンツ

　"Konosuke Matsushita One day episode", which introduces "Challenge from Quiz Home Appliances" utilizing equipment log data, and "Konosuke Matsushita One Day One Day", which introduces one episode of one episode every day about the words that founder Konosuke Matsushita speaks in his life.Provide useful information for content and living