Repair your home appliances yourself!Is it a breakdown?Correct action when you think | @Dime at Daim

Correct action that should be done when home appliances break down

In today's Japan, it is important for ordinary consumers to repair home appliances.I think that self -made personal computers that ordinary consumers can assemble by themselves are diagnosed by themselves and exchanged parts by themselves, but home appliances such as air conditioners, refrigerators, television and Blu -ray recorders are difficult to obtain parts.In addition, the instruction manual and the manufacturer's website have been guided to prevent products from decomposing and repairing them.

This time, Techmark Japan has conducted an awareness survey on repair of home appliances for 400 people in their 20s and 60s nationwide.In the following survey results, I will explain the correct solution when suspected of failure.

The recognition of the "right to repair" in Japan is less than 10 % (8).8 %)

The "right to repair" refers to ensure the right to repair it through a specialty store other than a manufacturer that sells or sells when a product breaks down.Interest in Europe and the United States is growing, and a bill has been passed on July 21, 2021 in the United States to allow the right to repair.

By acknowledging the "right to repair", consumers can freely obtain the tools, parts, and information required for repair, and can be repaired without a manufacturer.Repairing products is dangerous, and there are some oppositions that it could be exposed to risk in terms of safety.

The recognition of this "right to repair", which is currently growing overseas, is 8 in Japan..8 %, less than 10 % (Fig. 1), on the other hand, the response of the development of the "right to repair" in Japan in the future is "very expected" and "somewhat expected".61.The result was 5 %.(Figure 2)

To the top reasons for developing development is "I want to repair it myself" (39).4 %), "I think it's an important right" (38.6 %), "From an environmental perspective" (35.8 %) has been ranked.On the other hand, the top reasons for not expecting development are "I think it is dangerous" (40).3 %), "I think the manufacturer's warranty is excellent" (31).8 %), "Because it has nothing to do with me or is not interested" (31.2 %).(Fig. 3) The increase in interest in consumers and end users has become increasingly interest in repairing themselves.

90 % of the respondents said, "I want to use home appliances once purchased for as long (up to life)."

90 % of the respondents said that they wanted to use home appliances once purchased for as long (full of life).(Fig. 4) It turned out that most people want to use home appliances for as long as possible.

72 as a reason why you want to use home appliances once purchased as long as possible.5 % answered "for cost reduction".Also, 57.5 % "to reduce the hassle of replacement" 43.3 % answered, "From an eco -friendly point of view."(Fig. 5)

The best action to do when home appliances are broken are 50 "request a professional for consultation and repair"..3 % is the largest, followed by "discarding" 25..I found that I was 5 %.(Fig. 6)

At present, it is clear that many people rely on professional support to use home appliances once purchased as long as possible.

On the other hand, 22.5 % answered that "repair it yourself", and in Japan, the recognition of "right to repair" is less than 10 %, but there are people who repair it by a certain number. found.

In addition, half of the respondents who answered "discard" abandoned home appliances (50) (50) (50) (50).0 %).(Fig. 7) The opinions were divided between those who feel hesitant and those who do not feel hesitant to discard home appliances that may still be used if they are repaired.

Is it a breakdown?General home appliance engineer explains how to take the right solution when you think

Is it a breakdown?What should I do when I thought?

The first step is to stop using it when you notice a problem.Next, consult the dealer or manufacturer service that purchased the product, and follow the instructions from the consultation.Please be careful not to disassemble yourself.There is plenty of risk that will lead to an unexpected accident, and when the user is disassembled, the repair of the manufacturer service may be canceled, and subsequent after -sales services may not be accepted.

Understand the care that users guided to the instruction manual and the manufacturer's website, etc., and how to check daily, and do it on a daily basis.You will be able to notice a slight problem and prevent the damage of the failed place.

Maybe the home appliance has broken?What is the risk of keeping using it as it is?

Suppose you realized that there was a sound you haven't heard before.If you continue to use it without contacting the store or the manufacturer service that purchased the product, the sound will eventually recognize it as an unusual sound.

If you consulted with a dealer or manufacturer service that purchased the product when you realized the sound you had never heard before, it was possible to solve it by replacing only parts A, but used.I think that there is a good risk that the continuation will need to be replaced not only in parts A but also for parts B, parts C, and parts D.Therefore, if you notice a slight problem, consult the store or manufacturer service that purchased the product.

Survey name: Awareness survey on repair of home appliances

Survey target: Total 400 people in their 20s and 60s nationwide

Survey method: Internet questionnaire survey

Survey time: September 9, 2021 -September 10, 2021

Configuration / INO.